# General Terms and Conditions of Sale
**1. Product Range**
Our catalog contains the standard qualities from our stock assortment. Custom dimensions and special executions are delivered upon request.
**2. Mixed Orders**
It is possible to mix most types of items. Ask for our detailed offers.
**3. Minimum Quantities**
Refer to our catalog or the first price tier with quantity.
**4. Custom Products**
We manufacture special formats and other custom-made products according to your wishes. Over-deliveries or under-deliveries of the ordered quantity may occur.
**5. Contracts**
Special executions with partial deliveries and storage that have not been fully called after the expiration of the agreed due date will be delivered and invoiced within 30 days, after prior written notice. The due date can be extended by mutual agreement. The resulting costs will be added monthly to the account at CHF 15.--/pallet + VAT.
**6. Prices**
Unless specially agreed, all prices are in CHF and are exclusive of 8% VAT and 2% RPLP (Heavy Vehicle Fee). Subject to price changes. Special prices for larger quantities. For orders under CHF 100.--, there will be a surcharge of CHF 25.
**7. Delivery**
Shipping is always at the recipient's risk. Damages must be reported immediately upon receipt to the responsible transport company. Our delivery times are always indicative and release us from any obligation to deliver within the planned deadlines. A delivery delay does not give the right to cancel the order or claim delay compensation.
Delivery rates throughout Switzerland:
- 1 pallet CHF 78.00 + VAT
- From 2 pallets CHF 71.50 + VAT
- From 5 pallets CHF 59.00 + VAT
- From CHF 2500.00 excl. VAT of goods 50% transport costs
**8. Payment Terms**
Our goods are payable in cash and without discount upon collection or receipt during shipping:
- For customers with billing account: **Invoice payable within 10 days net**
- For customers without billing account: **Delivery, payment upon order**
If the buyer does not respect the payment deadline, they must, without special reminder, pay from the due date a default interest of minimum 6% annually. All delivered goods remain our property until full payment of the price.
**9. Claims**
Claims must be communicated within 8 days from receipt of goods. Without prior agreement, returns of goods will not be accepted. For all telephone orders not confirmed in writing, we do not accept claims due to differences in items or dimensions.